We keep most drugs in stock to treat your pet, whatever the problem. On the occasions where we do not hold a drug in stock we would normally be able to get them from our suppliers within 48 hours, and prescription food can also be ordered in this way. Please bear in mind that once medicines have been dispensed we will not be able to accept them back into the dispensary and so we would urge you not to order medicines which may be surplus to your requirements.
Repeat prescriptions should be ordered over the telephone and we would ask that you give us at least 48 hours notice in case we need to make any special orders.
Drug deliveries from our wholesalers are currently taking a little longer than normal due to COVID-19. We have good supplies of most common medicines in stock and are not experiencing shortages when ordering but we would advise giving us 5 days notice for any products that need to be specially ordered.
We are bound by the Veterinary Medicines Regulations when prescribing medications. This means that all medicines have to be approved by a veterinary surgeon before we can supply them hence we need time between you ordering them and us being able to supply them to you. We are also obliged to perform regular checks on animals which have repeated prescriptions. These are generally made at six month intervals at the veterinary surgeons discretion – for some medications this gap may be shorter.
We are also able to provide written prescriptions for prescription-only medications on request, although supply of written prescriptions is bounded by the same medicines regulations as direct supply of medicinal products from our veterinary surgery. We would usually require three working days notice if a written prescription is required. Please see the notice displayed in our Small Animal Reception for details of our current prescription charges.